We understand that circumstances may change after placing an order. American Coin Eagle allows customers to request cancellation of an order before the order has entered processing or shipment.

Cancellation Requests

Orders may be cancelled only before they have entered processing or shipment.

To request a cancellation, please contact the American Coin Eagle customer support team as soon as possible after placing your order.

When contacting us, please provide your order number and the email address used to place the order so that we can locate and review your purchase.

Because American Coin Eagle sells precious-metal products, cancellation requests should be submitted as soon as possible. We cannot guarantee that a cancellation request can be completed before an order enters processing.

Orders Already Processed or Shipped

Once an order has entered processing or has been shipped, it may no longer be cancelled.

If the order is eligible for a return, you may instead request a return in accordance with our Return & Refund Policy.

Please do not refuse delivery or send an order back without first contacting our customer support team and receiving return instructions.

Refund Processing

Approved cancellations will be refunded to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider and your financial institution.

American Coin Eagle is not responsible for delays caused by banks, card issuers, payment processors, or other third-party financial institutions.

Contact Us

To request an order cancellation, please contact:

American Coin Eagle

Email:
support@americancoineagle.com

Phone:
+1 832-295-3885

Website:
https://americancoineagle.com

Business Address:

American Coin Eagle
6065 Fairmont Pkwy
Pasadena, TX 77505
United States