Frequently Asked Questions (FAQ)

Welcome to Furniture Building Services. Below are answers to common questions about our furniture, ordering process, shipping, payments, and returns. If you need further assistance, please contact our customer support team.

1. Where Does Furniture Building Services Ship?

Furniture Building Services currently ships to customers within the United States only. We do not currently offer international shipping.

2. How Much Does Shipping Cost?

We offer free express shipping on orders shipped within the United States. No shipping fee is charged for orders covered by this offer. Please review the shipping details displayed at checkout before completing your purchase.

3. How Long Does Delivery Take?

Our current estimated delivery timeframe is 5–7 business days, including order processing and transit.

• Order processing: Generally 1–2 business days.

• Estimated transit time: Generally 4–5 business days.

• Estimated total delivery: 5–7 business days.

Orders are generally processed Monday through Friday, excluding applicable holidays. Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, holidays, and other circumstances beyond our control.

4. What Payment Methods Do You Accept?

The payment methods available for your order are displayed at checkout. Please review the available options before completing your purchase.

5. What Is Your Return Policy?

We accept eligible returns within 30 days of delivery. Returned products must be new and meet the applicable return conditions. Please contact our customer support team before sending an item back so we can review your request and provide return instructions.

For full details, please review our Return and Refund Policy.

6. Is Return Shipping Free?

For standard change-of-mind returns, customers are responsible for return shipping costs. If an item arrives damaged, defective, incorrect, or not as described, please contact us so we can review the issue and determine the appropriate next steps in accordance with our policy and applicable law.

Please contact us before returning any product.

7. Do You Charge a Restocking Fee?

No. Furniture Building Services does not charge a restocking fee for eligible returns. Other return conditions, including responsibility for return shipping, are explained in our Return and Refund Policy.

8. Do You Offer Exchanges?

We accept exchange requests for eligible products, subject to our return and exchange procedures and product availability. Please contact our customer support team before sending an item back so we can review your request and explain the available options.

9. What Should I Do If My Order Arrives Damaged or Incorrect?

Please contact us as soon as possible with your order number and a description of the issue. Photographs of the item and its packaging may help us assess the problem. We will review the information and explain the next steps in accordance with our policy and applicable law.

10. Can I Change My Delivery Address After Ordering?

If you need to change your delivery address, contact us as soon as possible and provide your order number and the correct address. We will review whether the change can be made before your order is processed or dispatched. Address changes cannot be guaranteed once an order has entered fulfillment or shipping.

11. When Will I Receive My Refund?

Approved refunds are generally issued to the original payment method. We aim to process approved refunds within 5 days after the returned product has been received and the refund approved. Your bank or payment provider may require additional time for the funds to appear in your account.

For full details, please review our Return and Refund Policy.

12. How Can I Contact Furniture Building Services?

Our customer support team can assist with questions about products, orders, shipping, payments, and returns.

Email: support@americancoineagle.com
Phone: 561-728-9117

Business Address:
FURNITURE BUILDING SERVICES LLC
3219 Deerfield Pointe Drive
Orange Park, FL 32073
United States

Website: https://americancoineagle.com

Please include your order number when contacting us about an existing purchase.

13. Who Operates Furniture Building Services?

Furniture Building Services is the store name associated with FURNITURE BUILDING SERVICES LLC, a Florida-registered business.

Legal Business Name: FURNITURE BUILDING SERVICES LLC
Florida Document Number: L05000065778
Business Address: 3219 Deerfield Pointe Drive, Orange Park, FL 32073, United States

We aim to provide clear product information, transparent order terms, and accessible customer support.

Thank you for shopping with Furniture Building Services.